You are in good hands at Nate's.
Every time I have called, I had my questions answered quickly and with great detail - how much I might spend, what might options are, what I am paying for. Nate always gives me a great deal and tells my what I might spend elsewhere. The company is very transparent - you know where you money is going and they are incredibly reasonable.
Everybody I have talked to on the phone is very knowledgeable. The garage is always very flexible with repairs and gives you a schedule of when the vehicle will be ready. They let you know if the schedule is full and if you should consider going elsewhere. It feels very much like the business is run with love and not greed.
Nate's has worked with me when my catalytic converter was stolen and advised us how to move forward with insurance and making sure we did not get hit with a huge out of pocket expense.
I love this company. If my vehicle needs a fix, Nate's is the first phone call!